F.A.Q.


Our staff is dedicated to adhere to your concerns and questions. We have provided a list of the most Frequently Asked Questions below to give you an instant answer to a question that may arise. 

 

1. How do I know when my payment is confirmed?

Answer: Our website has a user-friendly system that alerts customers whether the payment they made has been accepted through a confirmation email. Please be sure to print or save this email should for your records or should you have any concerns with the product that you ordered.

 

2. When will my product be shipped?

Answer: Products purchased between 9 am and 5 pm from Monday to Friday will be shipped the same day as the purchase. Products purchased outside of that time frame or on the weekends will be shipped the following business day.

 

3. Can I track my shipment?

Answer: Yes! It is very important to us that we keep you updated on your purchase and when you will be receiving it. This is why an email will be sent out to the purchaser with a Shipment Tracking Number as soon as the item ordered has left the warehouse. This number will enable you to see when the product clears customs and the estimated arrival date.

 

4. How long will it take to ship?

Answer: The main objective of online shopping is convenience and quick arrivals. Depending on the location of which the package is being shipped to, Standard Shipping Times are: 1 - 3 weeks. Our team will be in constant contact with you should there be a problem with your shipment.

 

5. Are Your Decor Shop products Quality Approved?

Answer: Customer Satisfaction is our primary concern. We work with only the best quality manufacturers in the business to bring you unique products found no where else. Satisfaction is 100% guaranteed with quality above industry standards.

 

6. Can I refund my product if I am unhappy?

Answer: Yes, all products other than sale items all fully refundable. Please refer to refund policy for more information on how you can return and be refunded for an unwanted product.